Q: Are you a factory or a trading company?
A: We are a factory with export capabilities.

Q: Do you have a professional sales team?
A: Yes, experienced team, 10+ years, offers expert guidance and efficient service to save your time.

Q: What are your main markets?
A: Our primary markets include Japan, USA, France, and Germany.

Q: Which exhibitions do you attend?
A: We regularly participate in the Canton Fair (biannually), the HK Fair (biannually), as well as fair shows in Japan, Germany (IFA), and the USA. 
Despite the challenges of the COVID-19 pandemic, we also attended shows in Shenzhen and Shanghai.

Q: Do you have product certificates and reports?
A: Yes, we possess a comprehensive range of certificates and reports tailored to meet the requirements of different countries. 
These include EMC, LVD, and RoHS for Europe; ETL and FCC for North America; PSE for Japan; KC for Korea; and SAA for Australia.

Q: Have you undergone factory audits?
A: Absolutely, we hold ISO and BSCI certifications and have successfully passed factory audits conducted by prominent organizations such as Walmart, ALDI, and Carrefour.

Q: What's the sample lead time?
A: Typically, 2-3 business days, with some ready in just one day. Customized samples usually take around 5-7 business days.

Q: Are discounted express shipping rates available for samples?
A: Absolutely, as VIP clients with DHL, UPS, FedEx, and more, our prepaid shipping rates from China are significantly more cost-effective than collect options.

Q: What's your quality control procedure?
A: We follow a rigorous five-step process: IQC inspection, assembly line function testing, aging tests, packing line power testing, and AQL for finished goods.

Q: Do you offer product logo customization?
A: Certainly, we provide options for silkscreen printing or laser engraving to incorporate your logo on our products.

Q: Can you assist with complimentary packaging design?
A: Yes, our dedicated design team can create artwork for manuals, boxes, rating labels, shipping marks, and more. There's no design fee for bulk orders.

Q: Do you handle FOB shipments?
A: Yes, we offer FOB as well as FCA, CIF, DDU, and DDP shipping options.

Q: What's the warranty period for your products?
A: Our products typically come with a 1-year warranty, with some items extending to 2 years.

Q: What's the product defect rate?
A: Our product defect rate is impressively low, with over 99% of our products meeting strict quality standards.