A: We are a factory with export capabilities.

A: Certainly, we maintain two sales teams. Two team members are based at the factory to assist on-site visitors. Additionally, we have a team of six sales professionals in Zhongshan, near HK, Shenzhen, and the Canton Fair, offering convenient access for customers in these regions, including Amazon sellers. We also provide pick-up services for international customers visiting the factory.

A: Initially, we focused on electrical home & kitchen appliances to enhance our customers’ quality of life. Surprisingly, we discovered that over 30% of our clientele regarded their pets as cherished family members. With our mission, “technology for happiness in everyone’s life,” we recognized the need to create electric pet products to enhance the quality of life for these beloved family companions.

A: Our primary markets include Japan, USA, France, and Germany.

A: We regularly participate in the Canton Fair (biannually), the HK Fair (biannually), as well as fair shows in Japan, Germany (IFA), and the USA. Despite the challenges of the COVID-19 pandemic, we also attended shows in Shenzhen and Shanghai.

A: Yes, we possess a comprehensive range of certificates and reports tailored to meet the requirements of different countries. These include EMC, LVD, and RoHS for Europe; ETL and FCC for North America; PSE for Japan; KC for Korea; and SAA for Australia.

A: Absolutely, we hold ISO and BSCI certifications and have successfully passed factory audits conducted by prominent organizations such as Walmart, ALDI, and Carrefour.

A: Typically, 2-3 business days, with some ready in just one day. Customized samples usually take around 5-7 business days.

A: Absolutely, as VIP clients with DHL, UPS, FedEx, and more, our prepaid shipping rates from China are significantly more cost-effective than collect options.

A: We follow a rigorous five-step process: IQC inspection, assembly line function testing, aging tests, packing line power testing, and AQL for finished goods.

A: Certainly, we provide options for silkscreen printing or laser engraving to incorporate your logo on our products.

A: Yes, our dedicated design team can create artwork for manuals, boxes, rating labels, shipping marks, and more. There’s no design fee for bulk orders.

A: Yes, we offer FOB as well as FCA, CIF, DDU, and DDP shipping options.

A: Our products typically come with a 1-year warranty, with some items extending to 2 years.

A: Our product defect rate is impressively low, with over 99% of our products meeting strict quality standards.